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Brand : ITO EN
100% Rooibos tea leaves produced exclusively in the Cederberg Mountains of South Africa. It has a refreshingly cool and crisp aftertaste that goes well with strong meals.
■ Zero caffeine, safe for men and women of all ages. ■ Can be used both with water and hot water. ■ Triangular non-woven fabric tea bags with high extractability are used. ■ Comes in a stand-up bag with a zipper for convenient storage.
Ingredients: Rooibos (Republic of South Africa)
*Shelf life : 16 months from the manufacture *Please note that the actual product delivered will have a shorter shelf life.
Directions for use
【Boil it out and make】 (1) Put the tea bag in boiling water and bring to a boil over low heat. (About 5 minutes, 1 liter) *Please do not leave the area as it may spill over. (2) Turn off the heat, remove the tea bag, and drink hot or iced as desired.
【Make with hot water】 (1) Place the tea bag in a teapot or teapot and pour boiling water. (2) Pour into a cup or teacup and drink.
【Hot in my bottle】 (1) Put the tea bag in a clean bottle and pour boiling water. (2) Shake the bottle and when the desired consistency is reached, remove the tea bag and drink.
【Cold in my bottle】 (1) Place the tea bag in the cleaned bottle and pour water into the bottle. (2) When the desired consistency is reached, remove the tea bag and drink. *Similarly tasty in a pot for cold water.
Rooibos, a plant of great rarity and value
Rooibos, which is drunk all over the world, is grown only in the Cederberg Mountains of South Africa, at the southern tip of the African continent.
The Cederberg area has harsh climatic conditions, with average summer (October to March) temperatures over 40°C and little rainfall. It is a difficult plant to cultivate, and although attempts have been made to cultivate it in other areas, there have been no successes.
It is also a very rare and valuable plant, accounting for less than 1%* of the world's tea production.
*According to maker’s own research
Origin of Rooibos
Rooibos (ROOIBOS) is an Afrikaans word, "ROOI" meaning "red" and "BOS" meaning "bush”.
It is said that the origin of rooibos tea is that the local people drank a rooibos infusion made from fermented fallen leaves.
Weight, Size and Item Restrictions
* International carriers set the following restrictions
[ Item maximal weight and dimensions ]
"Small Package" are eligible to the most affordable shipping methods.
Beware : Maximal size and weights for package bound for the USA, Mexico, Spain, Brazil and South Korea are 105cm/200cm/20kg. A list of temporary suspension of mail service and shipping method per country can be found on the Japan Post website.
The number of days listed in the table shows the average time required for 'Japan Post' delivery to the designated destination country or area.The day when you submitted 'Japan Post' to your local post office is not included.(e.g., “2” indicates that delivery will be on the day after next)
Please note that the actual number of delivery days may differ from that listed in the table if the 'Japan Post' article requires more time for customs clearance or the destination is in a remote area.The number listed in the table only indicates the average time required for normal delivery and does not in any way guarantee the exact number of days required for delivery. If a Saturday, Sunday, or holiday is included in the period (from acceptance to transfer and delivery) or if a delay or a cancellation occurs in a flight schedule, delivery may take longer.
Q : Why the displayed price on the final Paypal transaction page is different from the website cart page? A : All transactions are made in Japanese Yen, local currency equivalent are given as information only and updated on a daily basis. Paypal uses its own change rates for euros, dollars and other international currencies. The price in Yen should not differ between your checkout and the one displayed on Paypal.
Q : How can I track my package transit? A : We usually recommend using the tracking number we enclosed within the shipping notification email on the following tracking portal : https://parcelsapp.com/en
Q : The tracking code i was given is not working. A : Tracking number and shipment notification are sent once your package is ready for shipping. Anyways, it might take 24 hours for the Japan Post to scan your package and let the online tracking start. If your tracking was still not active after two days, please contact so that we can look into the issue.
Q : My package is late! A : If you still have not received your package once the theoretical delivery date is reached (please consider the handling + shipping duration), send us an email at email@example.com. We will then be able to request an official investigation to the international carrier. Please refrain from making an unjustified Paypal dispute in such situation, as this may harm our ability to solve the problem.
CUSTOM / DUTIES
Q : My package is blocked at the custom office! A : Your country custom office or postal service should get in touch with you very soon to explain the procedure on how to clear your package. Ninoma can not be held responsible if your package returned if its custom clearance failed.
Q : Is my order going to be subject to import duties? A : Your country probably has import and export conventions with Japan. Under those conventions, you might have to pay import duties prior to get your package delivered. Please note that Ninoma can not quote this amount, which is solely the customer responsibility.
FOODS & SNACKS
Q : What should I know regarding allergies? A : If you have common food allergies (peanuts, milk...), remember to check the nature of the ingredients. Do not hesitate to contact us in case of doubt. Ninoma can not be held responsible for any health issues that may arise following the product consumptions.
Q : How are shipped the snacks? A : Shipments are made at room temperature. We therefore advise you to choose fast shipping methods. Furthermore, for snack type goods, returns and refunds won't be allowed.
The entireties of all products listed on the Site are original Japanese version.
Conforming to Article L111-1 of the Code Of Consumerism, the Buyer can, prior to their order, familiarize themselves on the Site with the essential characteristics of the product they wish to order. The Seller reserves the right to modify the availability of products, depending in particular on the constraints linked with suppliers. The photographs, graphics and product descriptions of items displayed for sale are indicative only, and do not bind the Seller. In the event a supplier modified a product, the graphic representation of this is not the Seller’s responsibility and they are not liable for it, nor does it affect the validity of the sale.
Terms of Delivery
The products will be delivered to the address indicated by the Buyer in their purchase order. The Buyer must check the state of the packaging of the merchandise at the delivery and must signal any damages due to transport on delivery, as well as to the Seller, within a week. The Site proposed multiple forms of delivery. These are left to the decision of the Buyer. The related shipping costs are calculated automatically from the moment the order is passed.
Delivery Problems due to Transportation
All anomalies concerning the delivery (delivery average, missing products compared to the delivery, damaged package, broken product…) must be reported immediately on delivery under the form of “handwritten reserves”, accompanied by the signature of the client. The consumer must also confirm this anomaly by addressing the company of the transportation used within 2 days of the date of delivery, mailed with return receipt stating such claims. The consumer must then transmit a copy of this letter by fax or e-mail at firstname.lastname@example.org.
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