You can check your current tier level and points balance at any time by clicking the purple "Redeem points" pop-up in the bottom right corner of the page.
*Please note that due to system specifications, point transaction history is currently unavailable.

Please be aware that points are not added at the time of order confirmation, but approximately 7 days after your items have been shipped. Therefore, even if your total purchase amount meets the upgrade requirements, your new tier and points may not reflect until the shipping process is complete. Thank you for your understanding.

*If you are not logged into the store, your information will not be displayed. Please make sure to log in before checking your status.

Points can be used starting from 1 point, with 1 point = 1 yen.To use your points, please enter the amount you wish to redeem in the designated field located at the top right of the Cart Page.

・Please note: You will not be able to select or apply points on the Checkout Page.
・Important: Points cannot be applied or modified after your order has been confirmed.
 Please make sure your points are correctly applied before completing your checkout.

Points earned are valid for 6 months from the date of issue. You can check your latest point expiration date at any time via the purple "Redeem points" pop-up in the bottom right corner of the page.
*Please note that due to system specifications, point transaction history (earned and used) is currently unavailable.

Our point system adopts an activity-based expiration policy. The 6-month validity period applies to your entire points balance and is based on your "last activity" (such as earning points through a new purchase). Each time you earn new points, the expiration date for all existing points will be updated and extended for an additional 6 months.

Please note that no notifications will be sent before your points expire. We kindly ask you to make sure to use your points before they become invalid.

If an order placed using points is canceled due to an item being out of stock or unavailable, the points you used will be refunded to your account.

Upon refund, these points will be re-credited with a new 6-month validity period from the date of the refund, regardless of their original expiration date. Your points will not expire due to the original deadline passing, so you can shop with peace of mind.

When you make a purchase on the event day, you will receive an equal amount of points to your regular Stars as "Bonus Stars."

■ Announcements
Details will be posted on the Ninoma website and sent via member email around 1 to 2 days prior to the event.

■ Eligibility
Available for members who hold Silver tier or higher on the day of the event.

■ Credit Timing
Bonus Stars will be credited to your account approximately one week after order shipment, though the exact timing may vary.

■ Is there a fixed date or day of the week for the event?
We do not pre-release an annual schedule. However, we will announce the date on our website and via email as each monthly event approaches.

Please note that points and membership tiers are processed and updated at different times.

・Point Accumulation (Post-Shipment)
Points will be credited to your account within approximately 7 business days after your items have been shipped.
*For pre-order items or products with longer delivery times, points will take longer to reflect since they are processed after shipping.

・Membership Tier Updates (1st of Every Month)
Your membership tier is automatically evaluated and updated (upgraded or downgraded) on the 1st of every month, based on your cumulative spending over the past 12 months.

⚠️ Important Notices:
Tier Calculation Starts at "Order Confirmation": While points are awarded post-shipment, your purchases are counted toward your tier evaluation amount as soon as the order status is "Paid / Confirmed," even before shipping. Therefore, pre-order items will be included in the tier assessment on the 1st of the following month.

・Eligible Spending Amount: The cumulative spending used for tier calculation is based on the total tax-included amount, excluding shipping fees.

・Point Calculation: NINOMA Points are issued based on your membership tier and purchase amount at the time the order is placed.

Your membership tier is automatically evaluated and updated by our system early in the morning on the 1st of every month.

The calculation is based on your cumulative spending (total amount including tax, excluding shipping) for orders marked as "Paid/Confirmed" over a 12-month period starting from the program launch (April 1, 2026).

While you have a chance to upgrade every month, your tier will also drop (downgrade) if your total spending falls below the required threshold.

💡 Specific Examples (Assuming the April 1, 2026 launch):【Example 1】If you shop a lot in April (Fast Upgrade)
You place orders totaling 55,000 JPY (tax incl.) between April 1st and April 30th. Since you have passed the 50,000 JPY threshold, you will automatically be promoted to the "Gold Tier" early in the morning on May 1st!

【Example 2】If you purchase a pre-order item (Counted before shipping)
In April, you place and pay for a pre-order item worth 35,000 JPY (tax incl.) that is scheduled to ship in autumn. Even though the item has not shipped yet, it counts toward your spending immediately because the order is confirmed. Therefore, you will upgrade to the "Silver Tier" (30,000 JPY threshold) on May 1st.

【Example 3】How Tier Retention and Downgrades work (Rolling 12-Month Window)
Let's say you are currently a "Platinum Tier" member (requires 200,000 JPY+ annually). On the 1st of every month, the system looks back at your total spending over the exact past 12 months. If your 12-month rolling total drops below 200,000 JPY, you will be downgraded to the "Gold Tier" on the 1st of the following month. (To maintain your current tier, your past 12 months of spending must always meet that tier's entry requirement.)

*Please note that the membership program applies strictly to orders placed on or after April 1, 2026. Purchases made before this date are not eligible for tier calculations.

Points are credited to your account approximately 7 business days after your items have been shipped, based on your membership tier and eligible purchase amount.

The eligible purchase amount refers to the final product subtotal after any point discounts have been applied.
Consumption tax, shipping fees, and other handling charges are not included in the eligible amount for point rewards.

Please note that if you pay for the entire order using points, your final checkout amount will be 0 JPY, and no points will be awarded for that purchase.

Yes, even if you are not a registered member, points will be earned and linked to the customer information provided at the time of your order.

However, you cannot use or redeem your accumulated points as long as you remain a non-registered user.

To use your points, you will need to create a new membership account using the exact same email address you used for your past purchases.

We apologize for the inconvenience, but orders placed before the official launch date (April 1, 2026) are not eligible for point accumulation.

Point awards and membership tier calculations apply strictly to orders confirmed (paid) on or after April 1, 2026. Thank you for your understanding.

We hope you enjoy earning rewards on your future shopping with NINOMA!

No, points and coupons cannot be used together.
For each order, you can only choose one or the other—either apply a coupon code or use your points. Please note that if you choose to use a coupon, points cannot be applied even if you enter an amount in the point input field.

No. If you hold two or more different accounts, you cannot combine or transfer points and cumulative spending totals (which determine your membership tier) into a single account. Furthermore, our system cannot retroactively link order data from a "Guest Checkout (non-registered purchase)" to your registered membership account. Please always ensure you are logged in before enjoying your shopping.

⚠️ Important Notice Regarding Duplicate Registrations:
If a single user creates and utilizes a second account for the purpose of illicitly obtaining new member registration benefits (such as the 500-yen worth of points), the system may detect this as "fraudulent point acquisition." Please be fully aware that if any activity is deemed fraudulent, it may result in the forced cancellation of your orders and the total forfeiture of all your points.

Yes, you are eligible, but there are certain restrictions on some products and cart specifications.

・Regarding "Blue Price (Wholesale Price)" Items:
Products with the BtoB-exclusive Blue Price applied are not eligible for point accumulation or point usage.

・Regarding Non-Blue Price Items:
For regular-priced items, you can earn and use points just like standard customers.

⚠️ Important Notice Regarding Checkout:
Due to system limitations, if you are placing an order using points, you cannot check out Blue Price items and regular-priced items in the same cart (simultaneous checkout) at the same time. We kindly ask that you separate your items and place your orders and payments individually.