For customers shipping to the United States, please note that FedEx shipments are sent under DDP (Delivered Duty Paid) terms, unlike Japan Post.

This means that all import duties, taxes, and customs-related fees are included in the shipping cost upfront. While this provides a smoother delivery experience with no additional charges upon arrival, the overall shipping cost is often higher than Japan Post services.

In particular, when shipping only one or two items, FedEx shipping costs can become relatively expensive. For lower-priced items such as prize figures, shipping costs may sometimes exceed the value of the product itself.

We Recommend Ordering Multiple Items Together

Combining multiple items into a single shipment is often the most effective way to reduce the shipping cost per item.

Although order consolidation is generally not available after an order has been placed, we offer a special exception for orders that use our FedEx Pay-Later Shipping Option.

If your order has not yet been packed and you have not yet received your shipping cost quotation, we may be able to combine it with a newer order placed afterward and calculate shipping for all items together.

By shipping multiple items in one package, the shipping cost per item can often be significantly reduced.

Popular Ways Customers Use This Option
・Add more items during a sale period before shipping is finalized
・Combine several separate orders into one shipment
・Order together with friends or family members
・Wait until you have enough items to make shipping more cost-effective

Every customer uses this option differently, but the goal is the same: maximize the value of your shipment and reduce overall shipping costs.

If you plan to use FedEx shipping, we highly recommend considering combined shipments whenever possible.

We hope this information helps you save on future orders.

Thank you for shopping with Ninoma.

We are thrilled to announce the official launch of the "NINOMA Loyalty Program" starting June 3, 2026!

For orders placed on or after April 1, 2026, you will earn 1 point (equivalent to 1 JPY) for every 100 JPY spent. Furthermore, your membership tier will be updated monthly based on your cumulative spending over the past 12 months. We offer exclusive perks tailored to each of our four membership tiers, including boosted point reward rates and invitations to secret VIP sales.

For more details regarding our point system and terms, please click "HERE" to check our program page.

Dear Customers,

Due to an increase in the number of orders, we are currently experiencing delays in both product shipping and responses to customer inquiries.
We are addressing each order and inquiry as quickly as possible, and we appreciate your understanding and patience during this time.

Shipping Delays:
Please note that orders may take longer than usual to ship.
While we are working to dispatch all orders promptly, it may take additional time for your order to be processed and delivered.

Inquiry Response Times:
Additionally, responses to customer inquiries may be delayed as well.
We are addressing each inquiry in the order it was received and will respond as soon as possible.

As in previous years, the global increase in cargo volumes toward the end of the year is expected to cause significant shipping delays.
The extent of these delays will vary depending on the delivery and customs processing conditions in each country.
Therefore, we cannot predict or guarantee delivery times, nor can we provide compensation for delays.

We appreciate your understanding and patience during this busy season.