Dear Valued Customers,

Thank you for your continued support of Ninoma.

Since around July 10, a system error has caused incorrect prices to be displayed for some products on our website.
We sincerely apologize for the inconvenience and concern this has caused our customers and business partners.

We are currently working closely with the relevant teams to resolve the issue as quickly as possible.
We will provide another update as soon as the system has been fully restored.

Please note that if you place an order for a product affected by this pricing error, we may, even after your order has been completed, either:
・ask you to proceed with the purchase at the correct price, or
・cancel the order if necessary.

We kindly ask for your understanding and apologize once again for any inconvenience this issue has caused.

Thank you for your patience and continued support.

Best regards,

The Ninoma Team

We are thrilled to announce the official launch of the "NINOMA Loyalty Program" starting June 3, 2026!

For orders placed on or after April 1, 2026, you will earn 1 point (equivalent to 1 JPY) for every 100 JPY spent. Furthermore, your membership tier will be updated monthly based on your cumulative spending over the past 12 months. We offer exclusive perks tailored to each of our four membership tiers, including boosted point reward rates and invitations to secret VIP sales.

For more details regarding our point system and terms, please click "HERE" to check our program page.

Dear Customers,

Due to an increase in the number of orders, we are currently experiencing delays in both product shipping and responses to customer inquiries.
We are addressing each order and inquiry as quickly as possible, and we appreciate your understanding and patience during this time.

Shipping Delays:
Please note that orders may take longer than usual to ship.
While we are working to dispatch all orders promptly, it may take additional time for your order to be processed and delivered.

Inquiry Response Times:
Additionally, responses to customer inquiries may be delayed as well.
We are addressing each inquiry in the order it was received and will respond as soon as possible.

As in previous years, the global increase in cargo volumes toward the end of the year is expected to cause significant shipping delays.
The extent of these delays will vary depending on the delivery and customs processing conditions in each country.
Therefore, we cannot predict or guarantee delivery times, nor can we provide compensation for delays.

We appreciate your understanding and patience during this busy season.