Thank you very much for your continued support and for using Ninoma.

We would like to inform you that the schedule for our popular monthly sale, "Ninoma DAY," will be updated starting March 2025. Please see the details of the change below:

・Old Schedule: 2nd and 22nd of every month (Twice a month)
・New Schedule: 12th of every month (Once a month)

Starting in March, we look forward to welcoming you on the 12th of each month with an even more exciting lineup than ever before. By consolidating our sale days, we aim to prepare even better deals and events for you to enjoy. Please stay tuned!

Thank you for your understanding and for being a valued member of the Ninoma community.

Best regards,

Japan Post’s Small Packet Air (Registered / with tracking) service will be discontinued as of December 31.
As a replacement, a new service called International ePacket Light will be introduced.

International ePacket Light is a tracked shipping service and is available at the same rate as Small Packet Air.

Please note that for new orders placed on or after December 26, Small Packet Air is no longer available as a selectable shipping method.For customers who have already selected Small Packet Air and whose shipment date is January 1 or later, the shipping method will be automatically changed to International ePacket Light at no additional cost.

However, please be aware that International ePacket Light does not include compensation in the event of loss or damage during transit.

For details regarding eligible destination countries, size and weight limits, and other service conditions, please refer to the official Japan Post page below:
https://www.post.japanpost.jp/int/service/epacketlight_en.html

Thank you very much for your understanding and continued support.

Dear Customers,

Due to an increase in the number of orders, we are currently experiencing delays in both product shipping and responses to customer inquiries.
We are addressing each order and inquiry as quickly as possible, and we appreciate your understanding and patience during this time.

Shipping Delays:
Please note that orders may take longer than usual to ship.
While we are working to dispatch all orders promptly, it may take additional time for your order to be processed and delivered.

Inquiry Response Times:
Additionally, responses to customer inquiries may be delayed as well.
We are addressing each inquiry in the order it was received and will respond as soon as possible.

As in previous years, the global increase in cargo volumes toward the end of the year is expected to cause significant shipping delays.
The extent of these delays will vary depending on the delivery and customs processing conditions in each country.
Therefore, we cannot predict or guarantee delivery times, nor can we provide compensation for delays.

We appreciate your understanding and patience during this busy season.