Payments & Shipping Methods

1 - Payment methods

We offer several secure payment options to ensure a smooth shopping experience.

• Credit Cards: Visa, Mastercard, American Express, and JCB.

• Digital Wallets: Apple Pay and Google Pay.

• PayPal: You can pay using your PayPal balance or linked bank account/credit card.

Security: Your payment security is our priority. We use industry-standard, secure payment gateways (SSL encrypted) to process all transactions. Ninoma does not store your credit card information.

2 - Shipping Methods & Delivery Times

We ship worldwide from Japan. At checkout, available shipping methods for your country will be displayed automatically.

Method	Estimated Delivery	Features
Express (FedEx / DHL)	3 - 7 business days	Please contact us if you wish to use
EMS	3 - 7 business days	Fast, fully insured, and signature required.
Registered Airmail	1 - 2 weeks	Balanced speed and cost. Includes tracking and limited insurance.
E-Packet Light	2 - 3 weeks	Budget-friendly. Delivered to mailbox. No insurance.
Surface Mail (Sea)	1 - 3 months	Cheapest for heavy items. Tracked, but very slow.

 

• Note: Delivery times are estimates and may vary due to customs clearance or local postal conditions.

• SAL shipping is currently suspended for most destinations.

 

3 - Important Shipping Notes (Please Read)

Tracking and Insurance

• Tracking: All shipping methods provided by Ninoma include a tracking number.

• Insurance: EMS and Registered Airmail are insured against loss or damage.

• E-Packet Light Disclaimer: Please note that E-Packet Light does NOT include insurance or compensation. Items are delivered directly to your mailbox without a signature. We do not recommend this method for high-value items.

Customs Duties and Taxes

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

• Please check with your country's customs office to determine what these additional costs will be prior to purchasing.

• We cannot mark items as "Gift" or undervalue invoices as it is against international trade regulations.

Packaging Quality

We are collectors too! We understand the importance of box condition. Every order is carefully wrapped in bubble wrap and packed in a sturdy cardboard box with sufficient cushioning to ensure your items arrive in perfect condition.

Remote Area Surcharge

For express shipping (DHL/FedEx), an additional "Remote Area Surcharge" may apply to certain zip codes. If your address falls into this category, we will contact you before shipping to discuss options.

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4 - Handling Time

Most orders are processed and shipped within approx. 1 week. You will receive a confirmation email with your tracking number as soon as your package is dispatched.