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PRICE
Q : Why the displayed price on the final Paypal transaction page is different from the website cart page?
A : All transactions are made in Japanese Yen, local currency equivalent are given as information only and updated on a daily basis. Paypal uses its own change rates for euros, dollars and other international currencies. The price in Yen should not differ between your checkout and the one displayed on Paypal.
SHIPPING
Q : How can I track my package transit?
A : We usually recommend using the tracking number we enclosed within the shipping notification email on the following tracking portal : https://parcelsapp.com/en
Q : The tracking code i was given is not working.
A : Tracking number and shipment notification are sent once your package is ready for shipping. Anyways, it might take 24 hours for the Japan Post to scan your package and let the online tracking start. If your tracking was still not active after two days, please contact so that we can look into the issue.
Q : My package is late!
A : If you still have not received your package once the theoretical delivery date is reached (please consider the handling + shipping duration), send us an email at "Contact Us" form.
We will then be able to request an official investigation to the international carrier. Please refrain from making an unjustified Paypal dispute in such situation, as this may harm our ability to solve the problem.
CUSTOM / DUTIES
Q : My package is blocked at the custom office!
A : Your country custom office or postal service should get in touch with you very soon to explain the procedure on how to clear your package.
Ninoma can not be held responsible if your package returned if its custom clearance failed.
Q : Is my order going to be subject to import duties?
A : Your country probably has import and export conventions with Japan. Under those conventions, you might have to pay import duties prior to get your package delivered. Please note that Ninoma can not quote this amount, which is solely the customer responsibility.
FOODS & SNACKS
Q : What should I know regarding allergies?
A : If you have common food allergies (peanuts, milk...), remember to check the nature of the ingredients. Do not hesitate to contact us in case of doubt. Ninoma can not be held responsible for any health issues that may arise following the product consumptions.
Q : How are shipped the snacks?
A : Shipments are made at room temperature. We therefore advise you to choose fast shipping methods. Furthermore, for snack type goods, returns and refunds won't be allowed.
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Product Information
The entireties of all products listed on the Site are original Japanese version.
Conforming to Article L111-1 of the Code Of Consumerism, the Buyer can, prior to their order, familiarize themselves on the Site
