"Hatsune Miku" -Project Diva- X SPM Figure Hatsune Miku

Notice for Use of Shipping Time

Delivery times are an average estimate of the usual time required for delivery and are not guaranteed.
Delays may occur due to customs clearance taking longer than expected, delivery to remote areas, flight or shipping delays/cancellations, seasonal surges, or other unforeseen circumstances.
Additionally, local handling conditions in the destination country may affect delivery timelines.

Refunds or compensation for delays cannot be provided.

Please refer to the links below for approximate delivery times for each shipping method to various countries:

• Japan Post EMS
• Japan Post Airmail
• Japan Post Surface
• Japan Post Small Packet

For a comparative table of products and services related to international mail, click here.

Weight, Size and Item Restrictions

* Some shipping methods may not be available due to the size and/or weight of the items in your order.

Each destination country has shipping size restrictions.
Depending on the size of the item, we may need to change the shipping method.

A list of temporary suspension of mail service and shipping method per country can be found on the Japan Post website.

International Parcel Rates

Japan post shipping rates by weight and region

Product Information

Unless otherwise stated, all products sold on our website are new, unopened, and authentic.
Even if an item is new, the packaging may have minor damage due to aging or storage conditions.
For details, please refer to here.

The images, descriptions, and product details on our website are provided by manufacturers or suppliers, often before the product is officially released.
As a result, the actual product may differ from the reference images or descriptions.
While we strive to ensure accuracy, we do not guarantee that all product descriptions and specifications are entirely error-free.
If there is any discrepancy, the actual product specifications will take precedence.

Pre-Orders

Pre-orders must be paid in full at the time of purchase.
We do not accept delayed or installment payments.
If you order multiple pre-order items together, the order will be shipped once all items are available.

Shipping weights and dimensions are based on manufacturer estimates before release and may change.
If there are discrepancies in the provided information, we will contact you.

Release dates and shipping weights may be subject to change.
While we update release dates regularly, there may be delays.
If the final shipping weight differs from the estimate, additional shipping fees may apply.

Delays in Pre-Order Releases

The release date of hobby products may be delayed by several months.
In some cases, the release may be moved up or even canceled entirely.

Packaging

Orders are shipped in dedicated shipping boxes or air-cushioned envelopes.
For large items that come in manufacturer-supplied shipping boxes, we may either attach the shipping label directly or wrap the box with protective film before shipping.

Manufacturing Defects

If your product appears to have a manufacturing defect, please contact the manufacturer directly using the support details provided on the product packaging.

This is because some issues, such as slight variations in paint on figure products, may be considered within acceptable manufacturing standards rather than defects.
Additionally, many hobby products are produced in limited quantities, and we often do not have replacement stock available.
Going through the manufacturer directly may result in a faster resolution.
For more details, please refer to our policy.

First-Release Editions

Some products are produced as first-release editions, but details are often unclear or limited in quantity.
If a product does not specify "first-release" in the title, it will be provided on a first-come, first-served or lottery basis.
Even if the product image shows a first-release edition, the regular edition may be shipped instead, or vice versa.

Pre-Order & Limited Edition Bonuses

Some products come with pre-order or first-release bonuses, but details and availability are often uncertain.
If a product title or description does not mention a bonus, it may be provided on a first-come, first-served or lottery basis.
We cannot guarantee that all pre-orders will include these bonuses.

Shipping & Customs

• All orders are charged in Japanese Yen (JPY), regardless of the displayed currency.
• Import duties, taxes, and customs fees are not included in the product price or shipping cost and must be paid by the customer.
• Shipping fees may change due to adjustments in package weight upon product release.
• Once an order has been shipped, we cannot modify or cancel it.

Regarding Candy Toys (Shokugan)

The Candy Toys/Shokugan products sold in our store are treated as collectibles rather than food items.
The included confectionery is intended as a small bonus.
As a result, there is a possibility that the expiration date has passed.

We do not recommend consuming it, and we cannot be held responsible for any health issues that may arise from consumption.

PRICE

Q: Why do product prices fluctuate?

A: Our automated pricing system continuously updates based on market prices in Japan, which may cause price fluctuations. Unfortunately, we do not offer price adjustments or refunds for price reductions.

Q: What charges will I be billed for?

A: Generally, we only charge for the product price and shipping fees.

However, you may need to pay customs duties, taxes, or other import fees depending on your country’s import policies. Unfortunately, we have no control over these charges and cannot estimate them.

Additionally, depending on your bank or credit card provider, you may be charged a different amount due to currency exchange rates or transaction fees, which may result in a difference from the amount displayed at checkout.

SHIPPING

Q: When will my order be shipped?

A: We aim to ship orders within one week. However, processing times may vary due to holidays or other factors.

If your order includes a pre-order item, the entire order will be shipped only when all items become available.

Q: Will my package have a tracking number?

A: Yes! All our shipping options include tracking. Once your order is shipped, you will receive a shipping notification email with your tracking number.

Q: How can I track my package?

A: You can track your package using the tracking number provided in your shipping notification email at the following tracking portal:
https://www.17track.net/

Please note that, due to the nature of international shipping, tracking updates may take varying amounts of time to appear.

Q: Will my package be packed securely?

A: Yes! We carefully wrap items in bubble wrap or use paper cushioning to prevent damage during transit.

However, since shipping fees are calculated based on package weight, excessive packaging may increase shipping costs. We strive to provide adequate but efficient packaging.

Despite our careful packing, there is still a possibility of damage due to handling during transit.

CUSTOMS & IMPORT FEES

Q: Will I have to pay customs duties or taxes?

A: Depending on your country’s regulations, you may be required to pay customs duties, VAT, or other import fees. These fees are not included in our prices or shipping fees and must be paid by the recipient.

Q: What happens if I refuse to pay customs fees?

A: If a package is returned due to unpaid customs fees, only the price of the product, excluding shipping and handling charges, will be refunded.

If you have any other questions or concerns, please refer to our FAQ page.