Q : Why the displayed price on the final Paypal transaction page is different from the website cart page?
A : All transactions are made in Japanese Yen, local currency equivalent are given as information only and updated on a daily basis. Paypal uses its own change rates for euros, dollars and other international currencies. The price in Yen should not differ between your checkout and the one displayed on Paypal.
Q : How can I track my package transit?
A : We usually recommend using the tracking number we enclosed within the shipping notification email on the following tracking portal : https://parcelsapp.com/en
Q : The tracking code i was given is not working.
A : Tracking number and shipment notification are sent once your package is ready for shipping. Anyways, it might take 24 hours for the Japan Post to scan your package and let the online tracking start. If your tracking was still not active after two days, please contact so that we can look into the issue.
Q : My package is late!
A : If you still have not received your package once the theoretical delivery date is reached (please consider the handling + shipping duration), send us an email at "Contact Us" form.
We will then be able to request an official investigation to the international carrier. Please refrain from making an unjustified Paypal dispute in such situation, as this may harm our ability to solve the problem.
CUSTOM / DUTIES
Q : My package is blocked at the custom office!
A : Your country custom office or postal service should get in touch with you very soon to explain the procedure on how to clear your package.
Ninoma can not be held responsible if your package returned if its custom clearance failed.
Q : Is my order going to be subject to import duties?
A : Your country probably has import and export conventions with Japan. Under those conventions, you might have to pay import duties prior to get your package delivered. Please note that Ninoma can not quote this amount, which is solely the customer responsibility.
FOODS & SNACKS
Q : What should I know regarding allergies?
A : If you have common food allergies (peanuts, milk...), remember to check the nature of the ingredients. Do not hesitate to contact us in case of doubt. Ninoma can not be held responsible for any health issues that may arise following the product consumptions.
Q : How are shipped the snacks?
A : Shipments are made at room temperature. We therefore advise you to choose fast shipping methods. Furthermore, for snack type goods, returns and refunds won't be allowed.
See more FAQ
The entireties of all products listed on the Site are original Japanese version.
Conforming to Article L111-1 of the Code Of Consumerism, the Buyer can, prior to their order, familiarize themselves on the Site with the essential characteristics of the product they wish to order.
The Seller reserves the right to modify the availability of products, depending in particular on the constraints linked with suppliers. The photographs, graphics and product descriptions of items displayed for sale are indicative only, and do not bind the Seller. In the event a supplier modified a product, the graphic representation of this is not the Seller’s responsibility and they are not liable for it, nor does it affect the validity of the sale.
Terms of Delivery
The products will be delivered to the address indicated by the Buyer in their purchase order. The Buyer must check the state of the packaging of the merchandise at the delivery and must signal any damages due to transport on delivery, as well as to the Seller, within a week. The Site proposed multiple forms of delivery. These are left to the decision of the Buyer. The related shipping costs are calculated automatically from the moment the order is passed.
Delivery Problems due to Transportation
All anomalies concerning the delivery (delivery average, missing products compared to the delivery, damaged package, broken product…) must be reported immediately on delivery under the form of “handwritten reserves”, accompanied by the signature of the client. The consumer must also confirm this anomaly by addressing the company of the transportation used within 2 days of the date of delivery, mailed with return receipt stating such claims. The consumer must then transmit a copy of this letter by fax or e-mail.
All orders from the Site could be subject to any taxes and customs imposed when the package reaches its destination. Any taxes or customs linked with the delivery of the goods are charged to the Buyer and are their responsibility. The seller is not held to verify and inform the Buyer of any customs or taxes that may be applicable. To be aware of such things, the Seller recommends to the Buyer to inquire about such to the relevant authorities of their country.